From solution to service
Every service is a combination of a technical IT solution and a wrapping process framework. Support + processes and procedures + a continuous improvement cycle make sure your solution becomes an actual service in line with the business expectations.
Our experts help you define the right structure internally or in cooperation with a supplier, look into support and operational procedures, etc. Whether it’s a private cloud solution, public cloud platform or infrastructure in your own data centers, we’ll guide you through. With ITIL or similar frameworks in mind, we take an agile approach at redefining your processes: start small, evaluate, improve and iterate.
General Data Protection Regulation (GDPR), Information Security Management System (ISMS), ISO/EIC standards, ISAE, … From theoretical frameworks to practical use is not as easy as it looks. We can bridge the gap between any certification expert and the practical implementation. We speak both tech talk and certification language to translate from paper processes to production ready policies.